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What You Agree To When You Use mekar13

These terms set out the rules that apply to your account — from how you register and deposit using DANA, OVO, or GoPay, to how withdrawals are processed and what happens if something goes wrong.

Account eligibility appliesDANA, OVO, GoPay coveredWithdrawal rules includedApplies to all regions where permittedSubject to local law
mekar13 What You Agree To When You Use mekar13
HOW WE HANDLE THIS

Account Security and Policy Commitments

These terms are not a formality — they define how your account, funds, and data are handled. We outline below the four areas where our policy has the most direct impact on how you use your account day to day, from wallet deposits to how we store your information.

Data Handling We collect only the information needed to verify your account and process wallet transactions. Your DANA, OVO, or GoPay details are used solely for payment matching and are not shared with third parties outside of required verification processes.
Account Security Your account is protected by password and OTP verification at login. If we detect unusual access patterns — such as a login from an unfamiliar device — your account may be temporarily held pending identity confirmation.
Data Retention We retain account records, transaction histories, and wallet verification data for as long as your account is active and for a period after closure, in line with applicable legal requirements for the Indonesia region.
Requesting Changes To update your registered wallet details — for example, switching from OVO to GoPay as your primary withdrawal method — contact support with proof of ownership for both wallets. Changes take effect after verification is complete.
REACH US DIRECTLY

How to Contact Us About These Terms

If any part of these terms is unclear — or if you believe your account has been restricted in error — our support team handles queries related to account rules, wallet verification, and withdrawal eligibility. Players in Bekasi and across Indonesia can reach us through the channels below. We respond to terms-related queries with a written reply so there is a clear record of any resolution.

Live Chat Open the chat widget on any page for direct queries about your account status, wallet verification steps, or withdrawal holds under these terms.
Email Support Send a written request to our support address if you need a formal response to a terms dispute, account closure query, or balance discrepancy.
Account Help Centre Our help section covers the most common terms questions — wallet matching requirements, account limits, and what triggers a review under our policy.

Frequently Asked Questions About These Terms

These are the questions we hear most often from account holders trying to understand what these terms mean in practice — covering wallet rules, account access, and what to do if something on your account is restricted.

Yes. These terms apply to all account holders regardless of which wallet they use. GoPay, DANA, and OVO transactions are all subject to the same account rules and verification requirements.

No. One account per person is the rule. If a duplicate account is detected, both may be suspended. Contact support if you believe your account has been flagged in error.

Withdrawals are held until wallet ownership is confirmed. If your DANA or OVO account name differs from your registered name, support will ask for verification documents before releasing funds.

We post updates to this page. Continuing to use your account after a change means you have accepted the revised terms. Check this page periodically if you want to stay current.

Sharing your account, opening duplicate accounts, initiating chargebacks, or attempting to exploit errors are the most common reasons. Any restriction notice will be sent to your registered contact.

Send a written query via email support. We respond with a written reply so both sides have a record. Live chat is available for initial queries, but formal disputes require the email channel.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.