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How mekar13 Handles Your Personal Data

This privacy policy explains exactly what data mekar13 collects when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay transaction privacyNo data sold to third partiesYour right to request data accessSecure account storage
mekar13 How mekar13 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply specific technical and operational measures across every part of your account — from the moment you register to every GoPay or OVO transaction you complete. Here is what that looks like in practice.

Encrypted Account Storage Your account credentials and personal details are stored using SSL encryption. Passwords are hashed; we cannot read them, and neither can anyone else on our team.
Cookie and Session Data We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.
Wallet Data Limits When you deposit via DANA, OVO, or GoPay, we receive only the transaction reference and amount. Your wallet login, PIN, and balance remain entirely within your own wallet app.
Data Retention and Deletion Active account data is kept while your account is open. After closure, we retain records only as required by applicable rules. You may request deletion of non-mandatory data through our support team.
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

Have a question about your data, want to request access to what we hold, or need to correct something on your account? Our support team handles privacy requests alongside general account help. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Open the live chat widget on any mekar13 page to send a privacy or data request directly to our support team. Available for account holders.
Email Support Send your data access or correction request by email. Include your registered account details so we can locate and verify your record quickly.
Account Help Centre Log in to your mekar13 account and navigate to the Help section to submit a privacy request tied directly to your account profile.

Common Questions About Your Privacy at mekar13

These are the questions we hear most often about data, account privacy, and your rights as a mekar13 account holder in Indonesia.

We collect your name, email address, and mobile number. If you verify your identity, we also hold the document details you submit. No more than what your account requires.

We share only the transaction data each payment processor needs to complete your deposit or withdrawal. Your full account profile is not passed to any wallet provider.

Yes. Contact our support team via live chat or email with your registered account details and we will provide a summary of the personal data we hold on your account.

Log in, go to your account profile, and update what you can directly. For changes that need verification — like your registered name — contact support and we will process the correction.

We retain certain records after account closure as required by applicable regulations. Non-mandatory data can be deleted on request. Contact support after closing your account to start that process.

We use session cookies for login and analytics cookies for lobby performance. You can disable non-essential cookies in your browser settings without affecting your ability to log in and play.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.