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What Our Legal Terms Mean for Your Account

These legal conditions govern how your mekar13 account works, what you agree to when you access the platform, and how we handle your data — all subject to local law and eligibility in your region.

Account eligibility by local lawDANA, OVO, GoPay payment conditionsData handling and cookie policyAccount security and access rulesContact path for legal requests

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How Our Legal Framework Applies to You

mekar13 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to mekar13 and use of any feature on this platform — including account registration, wallet transactions via DANA, OVO, or GoPay, and participation in any game room — is conditional on your acceptance of these terms. Availability depends on local law and is only valid

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in regions where such access is permitted. By opening an account, you confirm that you meet the eligibility requirements applicable in your jurisdiction and that you are acting on your own behalf. These terms establish the rights and obligations of both parties. We reserve the right
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to suspend or close any account that breaches these conditions, including accounts linked to fraudulent wallet activity or misuse of DANA, OVO, or GoPay transfer paths. Changes to these terms are posted on this page; continued use of your account after a published change constitutes acceptance.
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All payment transactions are processed through verified local wallet rails. For players in Bekasi or anywhere else in Indonesia, the same legal conditions apply regardless of which e-wallet you use to fund your account. If you disagree with any condition here, the correct step is to
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stop using the platform and submit a formal account closure request through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us for Legal or Policy Questions

If you have a question about these terms, a data request, or a dispute linked to your account — including a transaction made via DANA, OVO, or GoPay — our support team is the right starting point. Raise the issue clearly and we'll route it to the correct internal team.

Live Chat Support Open the chat widget from your account dashboard to reach a support agent. This channel handles policy questions, account disputes and wallet transaction concerns.

Email for Legal Requests Send formal data requests, account closure instructions or written policy disputes to our support email. We acknowledge receipt and respond within the standard processing window.

Account Help Centre The help section inside your account covers common legal questions — account eligibility, cookie settings and how to request a copy of your stored data.

DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security and data integrity are not afterthoughts on this platform. Every account is protected through OTP-based login verification, and sensitive session data is encrypted in transit. We do not share your personal information with third parties outside the operational partners required to process your DANA, OVO, or GoPay transactions.

Cookie Handling

We use session cookies to maintain your login state and preference cookies for language and wallet display. You can adjust cookie settings in your browser at any time without losing account access.

Data Retention Policy

Account data is retained for as long as your account is active and for the period required under applicable regulations. Closed accounts have their data retained only for the minimum legally required window.

Requesting Data Changes

To update, correct or request deletion of your personal data, contact support via live chat or email. We process verified data requests and confirm completion once the action is complete.

Account Security Steps

Enable OTP verification on your account. If you suspect unauthorised access, change your password immediately and notify support — we can freeze wallet-linked activity while the case is reviewed.

Common Questions About Our Terms and Your Rights

These questions come up regularly when account holders review their rights under our legal terms. Each answer reflects the actual process we follow — not a generic policy statement.

Access is available only where permitted under local law and in eligible regions. You confirm eligibility when you open an account. If local law in your area restricts access, these terms do not override that.

We may suspend or close an account that violates these conditions. This includes misuse of wallet transfer paths via DANA, OVO or GoPay, or providing false information during account registration.

Contact us through live chat or email with your account details and a clear data request. We verify your identity first, then process the request and confirm when the data package is ready.

Yes. Submit a deletion request through support. We will remove your data except for any records we are required to retain under applicable regulations. Account closure is processed alongside the deletion.

Cookies keep your session active and save your wallet and display preferences. You control cookie acceptance in your browser settings. Disabling all cookies may affect login persistence and wallet display.

Updated terms are published on this page with the revision date noted. Continuing to use your account after a published change means you accept the updated conditions.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What Our Legal Terms Mean for Your Account

Reach Us for Legal or Policy Questions

How We Protect Your Account and Data

Cookie Handling

Data Retention Policy

Requesting Data Changes

Account Security Steps

Common Questions About Our Terms and Your Rights

01 Who can legally access and use mekar13?

02 What happens to my account if I breach the terms?

03 How do I request a copy of my personal data?

04 Can I ask for my data to be deleted?

05 What do the cookie terms mean for my browsing?

06 How will I know if the legal terms change?

Legal

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